Reviews of Hotel The Celestine Tokyo Shiba pull in two directions: staff and service earn praise, while room size and station distance draw complaints. KAYAK’s review summary says guests find the rooms small, particularly with large suitcases. This article checks those claims against the hotel’s own site, listing platforms and guest reviews, and it flags where the sources disagree instead of smoothing the differences over.
Last checked: 2026-11-02
Compare the lowest rates and guest reviews. Many options with free cancellation.Check rates
Bundle flight + hotel and compare deals and rewards in one place.Check ratesThis link contains affiliate advertising. Prices and availability may change on the destination site.
Dining outlets: Restaurant, bar/lounge and rooftop terrace · Wi-Fi: Free in public areas · Rail access cited: Yamanote, Mita and Oedo lines within walking distance (traveler forum claim) · Guest sentiment on location: Mixed: one praise post and one review citing distance from stations
How we researched this
Sources reviewed: official property website, online travel agency listings, review aggregator summaries, editorial hotel reviews, traveler forum posts, and tourism and transit information sites.
No on-site visit, no staff interview, no live rate or availability check, and no check of walking times against transit timetables; the review snippets are undated and the overall research is rated low confidence.
Snapshot: verified facts
- 243 guest rooms (Celestine Hotels official site)
- On-site restaurant La Pelouse Tokyo serves breakfast and dinner (Expedia Japan)
- 14th-floor rooftop terrace garden (IKYU.com)
- Shibakoen Station (Toei Mita Line) is about five minutes on foot (Oyster)
- 3-23-1 Shiba, Minato City, Tokyo 105-0014 (Tokyo Tourist Information)
What the numbers show
- Two station sources name Shibakoen (Mita Line) and Tamachi (Yamanote Line), while a traveler forum post also adds the Oedo Line, which none of the station sources we checked confirm.
- One of three review snippets supplied for this article says the hotel is not close to stations, while a Travelocity guest calls the location great.
- Free Wi-Fi is confirmed for guest rooms on the official site, and breakfast carries a fee of JPY 3,300 for adults per Expedia.ie.
- Cleanliness scores run from 3/10 on KAYAK to 4.6/5 on Skyscanner, and none of the sources we checked explain the gap.
Key facts at a glance
| Fact | Detail |
|---|---|
| Guest rooms | 243, per the official site |
| Check-in and check-out | Check-in from 15:00; check-out at 12:00, per the official site |
| Address | 3-23-1 Shiba, Minato City, Tokyo 105-0014, per Tokyo Tourist Information |
| Restaurant | La Pelouse Tokyo, serving breakfast and dinner, per Expedia Japan |
| Bar | More than 100 single malt whiskeys, per Oyster |
| Rooftop | 14th-floor rooftop terrace garden, plus a courtyard of approximately 700 square metres with a wooden deck, per IKYU.com |
| Wi-Fi | Free in all guest rooms, per the official site |
| Pets | Not allowed, per IKYU.com |
| Laundry | Received by 10:00, ready for pickup after 19:00 the same day; closed Sundays and public holidays, per the official site |
| Currency exchange | Self-service machine supporting 12 currencies, including US Dollar, Euro and UK Pound, per the official site |
| Nearest station | Shibakoen Station, Toei Mita Line, about 5 minutes on foot per Oyster |
| Second station | Tamachi Station, JR Yamanote Line, Mita Exit, about 7 minutes on foot, per Tokyo Tourist Information |
| Airports | Haneda about 30 minutes and Narita about 1 hour 15 minutes by public transport, per Oyster |
Listed facilities and room details
| Feature | Detail | Source named in our research |
|---|---|---|
| Standard and Deluxe Corner rooms | Standard rooms about 19 sq m; Deluxe Corner rooms about 45 sq m with city views | Oyster (single source, not corroborated) |
| Tsumugi corner twin room | Interior arranged with Oshima Tsumugi textile, commemorating the 150th anniversary of the Meiji Restoration in 2018 | Celestine Hotels official site |
| 14th-floor lounge | Complimentary coffee, tea, beer and snacks in the evening | Trip.com |
| Fitness gym | Open 06:00 to 23:00 and free for guests; guests must be 16 or older | IKYU.com |
| Airport transfers | Limousine transfers available for a fee | Oyster |
| Smoking | Rooms are non-smoking; designated smoking areas are provided | Celestine Hotels official site |
Hotel The Celestine Tokyo Shiba reviews
What guests praise about the lounge and room comfort
Praise in the sources centres on staff. Condé Nast Traveler published a review that also calls the property’s age a drawback, noting nicks in the hardwood furnishings and drapery that could be freshened.
Professional, wish-fulfilling staff could easily work at a much more expensive hotel.
Condé Nast Traveler reviewer
Aggregate scores are high. Trip.com shows a 9.2/10 rating from 724 verified reviews, and Agoda shows 8.8/10 from 8,852 reviews. On the lounge, Trip.com describes complimentary coffee, tea, beer and snacks in the evening.
Room comfort splits the reviews. A Trip.com guest wrote the following about the rooms:
The hotel is a bit tiny, but very clean; the bed and pillows are comfy.
Trip.com guest
KAYAK’s review summary goes further on size, saying guests describe the rooms as small, particularly for travelers with large suitcases. Cleanliness scores disagree: Skyscanner shows 4.6/5, while KAYAK’s breakdown gives 3/10.
Warning: The cleanliness gap is not explained by the sources we checked. Ask the hotel about recent room cleaning before you book if cleanliness matters to your stay.
Why some guests say the location is poor
One review snippet supplied for this article says the property is not close to stations or major eating areas. That snippet is undated and carries no platform name in our notes, so treat it as a single signal rather than a pattern.
Great location—close to the train station—but far from being a 5-star hotel.
Travelocity guest
The Travelocity guest’s comment is the counterpoint to the complaint: the same stay is praised for its station access and criticised for its star standing.
Hotel The Celestine Tokyo Shiba restaurant
Restaurant, bar/lounge and rooftop terrace
The property lists three dining spaces. La Pelouse Tokyo serves breakfast and dinner. Oyster describes French-inspired dinners and a bar with more than 100 single malt whiskeys. IKYU.com lists a 14th-floor rooftop terrace garden and a courtyard of about 700 square metres with a wooden deck.
A 2024 reviewer for Hotel Scoop described premium rooms with an exclusive lounge serving breakfast, light meals, beer, sake and wine.
Lounge drinks on the 14th floor
The sources disagree on what the lounge serves. Trip.com lists free coffee, tea, beer and snacks in the evening, while the Hotel Scoop reviewer names wine and sake as well. Our research found no source confirming complimentary wine every night, so this article does not state that.
Breakfast is the one dining cost in the sources. Expedia.ie lists a buffet breakfast served daily from 7:00 to 11:00 for JPY 3,300 per adult. The official site does not publish a matching price in our research.
Tip: Confirm the breakfast rate with the hotel before you book, because the only price in our sources comes from a third-party listing.
What to watch: the lounge drink list and the breakfast fee differ between sources, so check current terms directly with the hotel.
Where is Shiba Park Hotel in Tokyo?
Our sources do not confirm that Shiba Park Hotel and Hotel The Celestine Tokyo Shiba are the same property. The address in this section belongs to Hotel The Celestine Tokyo Shiba, which Tokyo Tourist Information lists at 3-23-1 Shiba, Minato City, Tokyo 105-0014.
Note: “Shiba Park Hotel” shows up as a search term, but none of the sources we reviewed links that name to this property.
Rail lines within walking distance
The station sources support two lines. Shibakoen Station on the Toei Mita Line is about five minutes on foot per Oyster and about one minute away per KAYAK. Tamachi Station on the JR Yamanote Line, Mita Exit, is about seven minutes on foot per both KAYAK and Tokyo Tourist Information.
A traveler forum post adds the Oedo Line to that list. None of the station sources in our research name the Oedo Line, so we cannot confirm that claim.
Oyster places Tokyo Tower less than a 15-minute walk from the hotel. Haneda Airport is about 30 minutes by public transport and Narita International Airport about 1 hour 15 minutes, per the same source.
Location complaints compared with access claims
Station walking times in our sources run from about one minute to about seven minutes, and they do not fully agree. The single critical snippet is the outlier, and it lacks a platform name, so the walking times carry more weight than it does.
Trip.com’s neighbourhood note places restaurants and bars within a 10-minute walk, which runs against the eating-area complaint. That complaint may reflect the immediate streets rather than rail access, though no source in our research says so.
4-star hotels in Tokyo: options to check
Searches for this phrase show up alongside two Shinjuku hotels: Granbell Hotel Shinjuku and Super Hotel Shinjuku Kabukicho. Our sources contain no ratings, prices or amenities for either, so they are listed as options to check rather than ranked winners.
On star rating, the property is listed as 4-star on HotelsCombined and as a 4.5-star hotel on Travelocity. Check the current listing before using either rating in a comparison.
Granbell Hotel Shinjuku as a search-driven alternative
Granbell Hotel Shinjuku shows up in related searches for 4-star Tokyo hotels. Our research holds no rate, rating or room data for it, so its listing needs to be checked directly.
Super Hotel Shinjuku Kabukicho as a second option to check
Super Hotel Shinjuku Kabukicho also shows up in related searches. No price, rating or amenity for it appears in our sources.
For another Tokyo option with price and rating detail, read APA Hotel Tokyo: prices, ratings and best areas. For a hotel review in a nearby city, see Hotel Metropolitan Kawasaki review: location, rooms and access.
The catch: the alternatives come with names but no data, so this section cannot yet rank them against the Celestine.
Who this hotel suits
Strengths in the sources
- Staff described as professional and wish-fulfilling by a Condé Nast Traveler reviewer.
- Trip.com rating of 9.2/10 from 724 verified reviews; Agoda rating of 8.8/10 from 8,852 reviews.
- 14th-floor rooftop terrace garden and a lounge with evening drinks.
- Free Wi-Fi in guest rooms, per the official site.
- KAYAK’s summary notes guests citing Tokyo Tower views from their rooms.
Trade-offs in the sources
- Rooms described as small, especially with large suitcases, per KAYAK’s summary.
- Cleanliness scores of 3/10 on KAYAK and 4.6/5 on Skyscanner.
- Breakfast fee of JPY 3,300 per adult, per Expedia.ie, with no matching price on the official site.
- Star rating of 4 on HotelsCombined and 4.5 on Travelocity.
- Laundry service is listed by the official site, yet two guest reviews reportedly mention no self-service laundry.
- No pets allowed.
Best for these readers
- Travelers who will walk to Shibakoen or Tamachi station, which the station sources put at about five to seven minutes.
- Guests who want a lounge and a rooftop terrace in the same building.
- Readers who weigh staff praise above room size and cleanliness scores.
Our pick: Hotel The Celestine Tokyo Shiba fits travelers who need a station within about seven minutes on foot and who will use the lounge and rooftop, and who accept small rooms in exchange. It fits less well for guests who rely on the Oedo Line claim or need a large room, because our sources do not confirm the first and the room-size complaints come from KAYAK’s summary and guest reviews.
The bottom line: the amenity and station data are the strongest points the sources agree on, and room size and cleanliness are the points to test before booking.
Frequently asked questions
What time is check-in and check-out?
Check-in starts at 15:00 and check-out is at 12:00, according to the official Celestine Hotels rooms page.
Is Wi-Fi free?
Yes. The official site lists free Wi-Fi in all guest rooms, and Oyster describes free Wi-Fi throughout the property.
How long is the walk to the nearest station?
Shibakoen Station on the Toei Mita Line is about five minutes on foot per Oyster and about one minute per KAYAK. Tamachi Station on the JR Yamanote Line is about seven minutes on foot.
Is breakfast included in the room rate?
No. Expedia.ie lists a buffet breakfast served from 7:00 to 11:00 daily for JPY 3,300 per adult, and the official site does not publish that price in our research.
Are pets allowed?
No. IKYU.com lists pets as not allowed at the hotel.
Does the hotel offer laundry service?
Yes. The official site says laundry received by 10:00 is ready for pickup after 19:00 the same day, and laundry is closed on Sundays and public holidays.